Ongoing Shopify Support
From small content updates to long-term strategic partnerships, choose a support plan that grows with your business.
Need occasional support?
Not every business needs an ongoing support plan. Ad hoc Shopify support is available at £150 per hour, quoted before work begins and typically completed within 1–3 working days, subject to availability.
Our Support Plans
Whether you need occasional help or ongoing support, our plans are designed to keep your Shopify website secure, up to date and continually improving.
From small content updates and product changes to new landing pages, theme improvements and technical advice, our support plans give you direct access to an experienced Shopify partner without the need to request quotes for every small job.
All monthly support is allocated during each billing period and does not roll over. Any work beyond your included support is always agreed in advance before being charged.
Website Care is ideal if you:
- Need regular website updates and small improvements.
- Don't have an in-house web team.
- Want priority support when you need it.
- Need help with Shopify, products, content or design.
- Want ongoing expert advice as your business grows.
Why choose a support plan?
- Priority response based on your chosen plan.
- Transparent timesheet recording.
- Regular website backups.
- Expert Shopify advice and guidance.
- No hidden costs or unexpected invoices.
- Additional work always approved before it begins.
If your business grows and you need more regular development time, you can upgrade your support plan at any time.
Membership & Support Questions
What isn’t included in support?
Support plans are designed for ongoing website maintenance, updates and improvements. Larger development projects, technical SEO campaigns, email marketing, paid advertising and consultancy projects are quoted separately. If you're unsure whether something is covered, just ask.
What if I would like to cancel?
Website Care is a rolling monthly plan and can be cancelled at any time. Priority Support and Website Partner require a minimum three-month commitment before moving to a monthly rolling agreement. Simply let us know and we'll take care of the rest.
What if I make changes to my theme myself?
That's absolutely fine. You're free to update your website whenever you like. We'll simply pick up from where you've left off whenever you need our help.
What if I don't use all of my monthly support?
Included support is available during each billing period and does not roll over. Unused support time is not refundable or credited against future payments.
Your plan provides ongoing access to expert Shopify support, priority response times and dedicated availability rather than simply purchasing prepaid development hours.
What happens if I need more support time?
We'll let you know if a request is likely to exceed your monthly allocation before carrying out additional work. Extra support can be added at your plan's discounted hourly rate, or we can discuss moving you to a more suitable plan if you regularly need additional time.
Can we substitute the cost for other benefits or work?
Support plans are specifically for ongoing Shopify website support and development. They cannot be exchanged for our other services, such as Website Design or Ecommerce Growth Reviews, which are quoted separately.
How am I charged?
Monthly plans are collected by Direct Debit through GoCardless. Payments are taken at the beginning of each billing period and you'll receive a VAT invoice for your records after each successful payment.
What platforms do you work with?
Our support plans are designed specifically for Shopify and Shopify Plus websites, allowing us to provide specialist advice, development and ongoing support.
Can another agency or developer work on my website?
Absolutely. Your website is your business, and you're free to work with other agencies, developers or in-house teams whenever you choose.
However, if third-party changes affect the website or cause issues, any investigation, troubleshooting or remedial work falls outside the scope of your support plan and may be chargeable. We cannot guarantee or take responsibility for code, apps or changes made by others.
If another agency or development team becomes primarily responsible for your website, we may recommend reviewing whether your Lionsorbet support plan is still appropriate.
What if I need support but don't have a support plan?
No problem. Ad hoc support is available at £150 per hour and is usually completed within 1–3 working days, subject to availability. If you need us to prioritise urgent or same-day work, this is charged at £225 per hour, subject to availability.